Contact Us

Questions, corrections and second opinions are all welcome here. Our pages explain how non GamStop casinos handle sign-up, limits, verification, payments, games and bonuses, and readers often notice things we can sharpen. If something on the site has helped you, confused you or looks out of date, our team would like to hear about it.

How to reach us

The simplest route is email: info@lovemud.co.uk. A short subject line, such as "Correction: withdrawal methods" or "Question about verification", helps us pass your message to the right person quickly.

What we can help with

• Corrections: if a detail on a brand page no longer matches what the casino publishes, such as a changed payment option or revised bonus terms, tell us where you spotted it and we will check it against the source.
• Feedback: suggestions on clarity, missing explanations or topics you would like covered in more depth.
• General site questions: how our pages are organised, what a term means, or where to find a particular explanation.

What we cannot do

We are an independent information site, not a casino or a payment provider. We have no access to anyone's casino account, and we cannot process, chase or reverse deposits or withdrawals. Problems with logins, frozen balances, document checks or bonus disputes need to go directly to the casino's own customer support, which is the only team able to look into your account.

When to expect a reply

We read every message and usually respond within a few working days. Corrections that need checking against a casino's published terms can take a little longer, but we will let you know once the page has been reviewed.

Your information

We only use the details you send to reply to your message, as set out in our privacy policy, and we never share them with the casinos we write about.

This site is intended for readers aged 18+ only; if gambling is causing you concern, free confidential support is available from GamCare and BeGambleAware.